Onyah designs ships from Waxahachie, Texas. Most products are shipped in 3-5 business days unless we need to restock and the item is made to order.
During any Holiday expect a delay in receiving your order. All shipping is via USPS. International shipping will take longer.
*RETURNS AND REFUNDS*
Handmade, Handcrafted, or Made to Order Items:
We will gladly replace or correct made to order or handmade orders if returned within 15 days of order (meaning, that as long as you contact us and ship the returning item within or before the 15 days deadline, we will except the return, repair or correct the order, and ship back to you without any further shipping cost). We will also gladly exchange any item for an item of the same retail price.
If your handmade or made to order item(s) is damaged in shipping, we will refund you the full amount after filing and receiving the USPS insurance claim.
Vintage Goods at Etsy:
Vintage orders returned (not due to any damage) within 7 days (meaning, as long as you contact us and ship the returning item within or before the 7 days deadline, we will except the return and will issue a refund). We will only refund for the cost of the item. We do not refund shipping costs. However, if a vintage/antique item is returned within 15 days due to the item being damaged in shipping, we will refund you the full amount after receiving proof with a photo of the damaged item and the packaging it arrived in and after an insurance claim has been filed through USPS. A refund will be issued within 20 business days. Email all photographs and detailed information to email@example.com